Understanding Security Deposits at Hometown Vehicle Hire in Petersfield.

At Hometown Vehicle Hire in Petersfield, we strive to make your rental experience as clear and straightforward as possible. One common question we receive is about security deposits. This post explains what a security deposit is, how it works, and what you can expect when renting a vehicle from us.

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What is a Security Deposit?

A security deposit is an amount we take and hold when you rent a vehicle. It acts as a safeguard against potential costs such as:

• Damage to the vehicle during the rental period.

• Missing fuel if the vehicle is not returned with a full tank (as per our fuel policy).

• Traffic fines or parking tickets incurred during the rental period.

• Additional cleaning costs if the vehicle is returned in an excessively dirty condition.

• Late return fees, if applicable.

 

How Does the Security Deposit Work?

When you pick up your rental vehicle, we will take the security deposit amount, which is held securely in Stripe. This amount is taken from your account and held until the vehicle is returned.

 

How Much is the Security Deposit?

The security deposit amounts are as follows:

• £150 for Cars, SWB Vans, and LWB Vans

• £250 for Luton Vans and Refrigerated Vans

 

When Will I Get My Security Deposit Back?

We understand that getting your security deposit back promptly is important. At Hometown Vehicle Hire, we're really hot on deposits! Provided the vehicle is returned in the same condition it was rented (fair wear and tear excepted), with a full tank of fuel, and no additional charges are incurred, we will initiate the security deposit return immediately after the vehicle is checked in. While we process the return instantly, it can sometimes take up to 5 working days for the funds to be reflected in your account due to Stripe and bank processing times. Normally, however, the return is instantaneous.

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What if There is Damage to the Vehicle?

If the rental vehicle is damaged during your rental period, we will assess the damage and determine the cost of repairs. If the cost of repairs is less than or equal to the security deposit, we will use the deposit to cover the repairs. If the cost of repairs exceeds the security deposit, you will be responsible for paying the difference, up to the excess amount.

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Transparency and Peace of Mind:

At Hometown Vehicle Hire, we aim to be transparent about all aspects of our rental process, including security deposits. We want you to have a clear understanding of how the deposit works and what you can expect. If you have any questions, please don't hesitate to ask our friendly team.

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Ready to Rent with Hometown Vehicle Hire?

Visit our website at book now or call us on 01730 719810.

Hometown Vehicle Hire, based in Petersfield, Hampshire. Heath Farm, Petersfield, GU31 4HT.