We hope our online booking system and information on the website will be very easy to use and straightforward.
There will always be questions though as we might not cover every concern and so before contacting us, please look at the FAQ's below to see if your question is answered.
Hometown Vehicle Hire are the vehicle hire business on your doorstep, located in Petersfield.
Our location is Heath Farm, Heath Rd East, Petersfield GU31 4HT (behind the Feefo building). Look out for our black and yellow signs and flags.
If you do have the What3Words app, our location code is pass.infringe.conductor
Our preferred booking process is via our online booking system, which has a link to it on every page of our website in the header at the top... "BOOK A VEHICLE NOW" or start searching for availability of a vehicle straight away via the Booking Form included in the image on some of the pages of the website. If you are having any troubles with the booking system, please either email us on hvh@the-hometown-group.com or call on 01730 719810
Yes we take a security deposit when you hire the vehicle. This can be £150 for cars and smaller vans and £250 for larger vans and special vehicles.
When you bring the vehicle back undamaged and full of fuel your deposit will be sent straight back to you.
Depending on your bank, it could take up to 3 working days for the deposit to show back in your account.
Yes we have small cars for hire. Select "Cars" on our booking form to check availability and to book.
Yes. The vehicle will be full of fuel on collection and needs to returned back full. If the vehicle is not full when checked back in the cost of the fuel will be withheld from your deposit along with a £10 admin fee.
At present we have a range of vans from small vans, (Short Wheel Base) up to large vans (Long Wheel Base) and then Luton size vans with tail lifts. We also have a fridge van and small cars.
Please check the Vehicle Hire page on the website for more information. Our fleet will continue to expand with demand to try and accommodate all requests.
We require a set of your documents to set you up on our system before your hire. This includes - Driving Licence front and back, a DVLA check code document, Passport and a utility bill with your address on.
Get your DVLA check code document here (you will need your national insurance number and driving licence) - https://www.gov.uk/view-driving-licence
Then please upload via our document upload form - https://www.hometownvehiclehire.com/file-upload
If you have Non-UK driving licence we will need to check your licence with our insurer and you may need to accept a higher excess in case of an accident. If you are unsure about anything about this information please get in touch.
We require a set of your documents to set you up on our system before your hire. This includes - Driving Licence front and back, a DVLA check code document, Passport and a utility bill with your address on.
Get your DVLA check code document here (you will need your national insurance number and driving licence) - https://www.gov.uk/view-driving-licence
Then please upload via our document upload form - https://www.hometownvehiclehire.com/file-upload
If you have Non-UK driving licence we will need to check your licence with our insurer and you may need to accept a higher excess in case of an accident. If you are unsure about anything about this information please get in touch.
Our insurance does not cover hire of vehicles outside of the UK.
At present, the standard age range to hire one of our vehicles is 25-69. We can offer hire to people younger from the age of 21, but you will have to have a higher excess put on to the booking as part of our insurance requirement.
People who still wish to hire a vehicle who are between 70 - 72 and over will need to contact us so we can check on further information to fulfill our insurance requirements. Email hvh@the-hometown-group.com or call us.
Our insurance cover does have some restrictions on which drivers we can insure.
Please make sure you read our full Terms & Conditions to ensure you will be covered.
https://www.hometownvehiclehire.com/terms-and-conditions
Section 8 of the Terms and Condition are relevant to the Insurance and yet please find a copy of the section included below covering the main restrictions. 8.5.3 Major Driving Convictions Persons who have been convicted of ANY MAJOR conviction during the past 5 years, or have any such prosecution pending are NOT acceptable. Major conviction codes:
AC10 – AC30 BA10 – BA60 CD40 – CD90 DD10 – DD90 DG10 -DG90 DR10 – DR90 IN10 LC30-LC50 MR09 - MR59 MS40-MS90 NE99 TT99 UT10 - UT50 UT50 XX99
8.5.4 Minor Driving Convictions
Persons have been convicted of ANY MINOR conviction are acceptable without referral subject to the following:
- Drivers aged 21-22: must be free from endorsement.
- Drivers aged 23-24: are acceptable only if they do not disclose more than one MINOR conviction within the last 5 years.
- Drivers aged 25-69 (75 for cars): are acceptable only if they have MINOR convictions within the last 5 years which total 6 points or less. Speeding disqualifications up to 6 months within the last 5 years and MINOR convictions which total 7 to 9 points within the last 5 years are acceptable with an additional £400 excess.
Minor Conviction codes:
CD10 – CD30 CU10 – CU80 LC10 – LC20 MS10 – MS30 MW10
PL10 – PL50 SP10 – SP60 TS10 – TS70
Yes, all of our vehicles will be covered by RAC Business Breakdown.
The cover will include Roadside and At Home, Recovery and Onward Travel and Battery Replace.
In the case of a breakdown, while hiring one of our vehicles please call the Breakdown & Accident Helpline - 0333 202 3000 and give the vehicle registration number.
When booking, you will specify a return time which the vehicle needs to be returned by to ensure you do not incur any additional hire fees. The site will be open to return vehicles at any time and there will be a secure key drop box located at our office to drop the key back.
When you bring the vehicle back undamaged and full of fuel your deposit will be sent straight back to you.
Depending on your bank, it could take up to 3 working days for the deposit to show back in your account.
If you haven't received your deposit back after 3 working days please get in touch with us to check it's whereabouts.
Our vans can be booked 7 days a week.
We are open for collections on Saturdays between 8am and 10am.
(Unless we are running special hours for the festive season and National Holidays).
If you require a vehicle for Sunday you would need to book for the weekend and collect on the Saturday morning.